Help and Support2019-09-30T21:46:17+01:00
Closed Captions and Subtitles2020-01-15T10:52:49+00:00

We are keen to introduce closed captions and subtitles and we are working to roll out this feature across the whole catalogue. If Closed Captions are available on a video you will see a ‘CC‘ icon in the ‘transport bar’ or ‘play bar’ at the bottom of the video:

Spirit Lifestyle Closed Captions

Click on this ICON to toggle captions on/off (and to see alternative languages if available).

How do I close a full screen video window?2019-05-29T05:37:54+01:00

To close a full screen video window do one of the following:

  1. Press the ESC key on the keyboard
  2. Move the mouse curser to make the transport bar appear at the bottom of the video – click the right hand icon with the arrows pointing inward
  3. PC: Right click on the screen choose ‘Exit full screen’ from the drop down menu
How do I change my subscription payment method?2020-01-21T13:52:28+00:00

You may want to change your subscription payment method because, for example, your card is about to expire.

You can change your subscription payment method any time by doing the following:

Go to your Subscriptions List and click ‘VIEW‘ by the subscription you need to update (link below),
once on the Subscription Page click on Actions ‘CHANGE’ – to update your payment method:

USA SITE: https://spiritlifestyle.com/my-account/subscriptions/ (opens in new tab)

UK SITE: https://uk.spiritlifestyle.com/my-account/subscriptions/ (opens in new tab)

How do I cancel my subscription?2020-01-21T13:51:42+00:00

You can cancel your subscription any time by doing the following:

Go to your Subscriptions List and click ‘VIEW‘ by the subscription you need to cancel (link below),
once on the Subscription Page click on Actions ‘CANCEL’ – this will stop the next payment going out, your subscription remains live until that date:

FOLLOW THIS LINK TO ACCESS YOUR CUSTOMER DASHBOARD:
https://spiritlifestyle.com/my-account/subscriptions/ (opens in new tab)

Alternatively click on ‘My Account’ link at the bottom of the page.

Why can’t I play videos on Linux / Ubuntu?2017-01-20T16:11:19+00:00

In order to play our videos on Ubuntu (and some other Linux operating systems), you will need the following packages:

Chromium: 
chromium-codecs-ffmpeg-extra

Firefox: 
gstreamer0.10-plugins-good
streamer0.10-ffmpeg

If you’re using a Linux OS other than Ubuntu and this doesn’t do the trick, we recommend reaching out to the OS community for assistance.

Why does my video start and stop (buffer) during playback?2017-01-20T16:12:12+00:00

If you’re experiencing excessive buffering during playback, it’s probably because your Internet connection cannot support continuous playback of the selected video quality. Switch to “Auto” in the quality menu (the icon at the bottom of the video). This will allow the player to select the best quality video file to stream. If “Auto” is not available, switch to one of the lower quality options.

You may also want to try one of the following:

  • Close extra browser tabs or other applications that may be using up your bandwidth.
  • Make sure you’re using the latest version of your browser.

What does “Auto” mean in the quality menu?

When you have “Auto” selected in the quality menu, our player will intelligently select the best quality for your particular network connection. This means you’ll avoid buffering delays and enjoy an uninterrupted viewing experience.

Still having trouble?

For technical and account support email us at Support@SpiritLifestyle.com

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