Help and Support2019-09-30T21:46:17+01:00
How do I close a full screen video window?2019-05-29T05:37:54+01:00

To close a full screen video window do one of the following:

  1. Press the ESC key on the keyboard
  2. Move the mouse curser to make the transport bar appear at the bottom of the video – click the right hand icon with the arrows pointing inward
  3. PC: Right click on the screen choose ‘Exit full screen’ from the drop down menu
I bought a course but it’s asking me to purchase it again2019-02-01T08:57:12+01:00

There are several reasons why, after purchasing course, the course page still says ‘purchase this course’. Here are the most common:

  1. Your payment did not complete – please check your order status here:
    USA STORE: (opens in new tab)
    UK STORE: (opens in new tab)
  2. You are in the wrong store. There are two stores –  a USA one ($) and a UK one (£). You can check which store you are in by looking at the bar at the top of the store page: It will either say ‘You’re in the UK Store’ or ‘You’re in the USA Store’ – there is also a link to switch stores if you need to.

  3. There may be a technical issue… sometimes things go wrong… 😣
    Please contact us using the email at the bottom of this page and we’ll check for you 😊
I have a prayer request2019-08-27T04:56:42+01:00

If you have a prayer request head over to our contact page  and select ‘Prayer request’ from the drop down menu. We are sorry we cannot reply individually to prayer requests because we simply do not have the capacity to do so – be be assured that we pray over all your prayer request messages.

Why can’t I play videos on Linux / Ubuntu?2017-01-20T16:11:19+01:00

In order to play our videos on Ubuntu (and some other Linux operating systems), you will need the following packages:



If you’re using a Linux OS other than Ubuntu and this doesn’t do the trick, we recommend reaching out to the OS community for assistance.

Why does my video start and stop (buffer) during playback?2017-01-20T16:12:12+01:00

If you’re experiencing excessive buffering during playback, it’s probably because your Internet connection cannot support continuous playback of the selected video quality. Switch to “Auto” in the quality menu (the icon at the bottom of the video). This will allow the player to select the best quality video file to stream. If “Auto” is not available, switch to one of the lower quality options.

You may also want to try one of the following:

  • Close extra browser tabs or other applications that may be using up your bandwidth.
  • Make sure you’re using the latest version of your browser.

What does “Auto” mean in the quality menu?

When you have “Auto” selected in the quality menu, our player will intelligently select the best quality for your particular network connection. This means you’ll avoid buffering delays and enjoy an uninterrupted viewing experience.
Why can’t I see the video lessons after watching lesson 1?2019-01-29T07:03:51+01:00

The two main reasons a course will not allow you to move onto the next video are:

  1. If you have purchased a course with lessons and quiz questions you have to complete the questions before you can watch the following lesson (see instructions below).
  2. If you have purchased a course that has a schedule you have to wait until the release date of the next video before you can watch it. This is to give you time to practice what you have learned. The date of the release is displayed if it is not yet available.

How to work through the Lesson Quiz:

If you are viewing an online course and find that after viewing the first lesson that the videos for subsequent lessons are not displaying you will see this instruction:

You must first complete NAME OF PREVIOUS LESSON before viewing this lesson

This means that you havn’t completed the QUIZ associated with the previous lesson yet. Return to the previous lesson and click the complete_quiz VIEW THE LESSON QUIZ (blue button)

After answering the question click on the green complete_quiz2COMPLETE QUIZ button.

If you have answered any questions wrong press reset_lesson RESET QUIZ (red button) and try again.

When you achieve 100% you will UNLOCK the next lesson.

How do I access online videos I have purchased?2017-01-20T16:13:36+01:00

To watch any online video lessons you have to be LOGGED IN to your account
(You will have created an account with a USERNAME/EMAIL and PASSWORD when you first purchased the lesson in the shop)

You can check to see if you are logged in here – If you are logged in you will see your DASHBOARD – if not you will see a LOG IN screen inviting you to enter your details

When you are logged in you can make use of the eLEARNING menu which has a drop-down menu with links to MY COURSES and MY MESSAGES

Still having trouble?

For technical and account support email us at