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Help and Support2018-10-14T08:35:58+00:00
I have a prayer request2018-08-28T10:39:32+00:00

If you head over to Alisscresswell.com you can pray with Aliss on a video and send a prayer request too.

Pray with Aliss
Why can’t I play videos on Linux / Ubuntu?2017-01-20T16:11:19+00:00

In order to play our videos on Ubuntu (and some other Linux operating systems), you will need the following packages:



If you’re using a Linux OS other than Ubuntu and this doesn’t do the trick, we recommend reaching out to the OS community for assistance.

Why does my video start and stop (buffer) during playback?2017-01-20T16:12:12+00:00

If you’re experiencing excessive buffering during playback, it’s probably because your Internet connection cannot support continuous playback of the selected video quality. Switch to “Auto” in the quality menu (the icon at the bottom of the video). This will allow the player to select the best quality video file to stream. If “Auto” is not available, switch to one of the lower quality options.

You may also want to try one of the following:

  • Close extra browser tabs or other applications that may be using up your bandwidth.
  • Make sure you’re using the latest version of your browser.

What does “Auto” mean in the quality menu?

When you have “Auto” selected in the quality menu, our player will intelligently select the best quality for your particular network connection. This means you’ll avoid buffering delays and enjoy an uninterrupted viewing experience.
Why can’t I see the video lessons after watching lesson 1?2017-01-20T16:07:17+00:00

How to work through the Lesson Quiz:

If you are viewing an online course and find that after viewing the first lesson that the videos for subsequent lessons are not displaying you will see this instruction:

You must first complete NAME OF PREVIOUS LESSON before viewing this lesson

This means that you havn’t completed the QUIZ associated with the previous lesson yet. Return to the previous lesson and click the complete_quiz VIEW THE LESSON QUIZ (blue button)

After answering the question click on the green complete_quiz2COMPLETE QUIZ button.

If you have answered any questions wrong press reset_lesson RESET QUIZ (red button) and try again.

When you achieve 100% you will UNLOCK the next lesson.

How do I access online videos I have purchased?2017-01-20T16:13:36+00:00

To watch any online video lessons you have to be LOGGED IN to your SpiritLifestyle.com account
(You will have created an account with a USERNAME/EMAIL and PASSWORD when you first purchased the lesson in the shop)

You can check to see if you are logged in here – If you are logged in you will see your DASHBOARD – if not you will see a LOG IN screen inviting you to enter your details

When you are logged in you can make use of the eLEARNING menu which has a drop-down menu with links to MY COURSES and MY MESSAGES

Still having trouble?

Email us at Support@SpiritLifestyle.com