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FAQ’s2020-06-09T10:21:17+01:00

Spirit Lifestyle FAQs

We have populated this ‘Frequently Asked Questions’ with information about your account and membership subscription that you may find helpful. If you have any questions that are not covered by these FAQ’s please feel free to reach out to us using the Contact page. Thank you!

How do I upload or change my profile picture?2020-12-02T09:26:49+00:00

To upload a profile picture of yourself go to the COMMNITY page and click on your profile name.

This will take you to your PROFILE PAGE. At the top of YOUR PROFILE page there is a circle with a blank grey profile image in it. Click on this image and it will open a dialogue box where you can UPLOAD your photo.

If you already have a photo and want to change it click DELETE and then UPLOAD a new one.

TIP: The easiest way to get a photo of yourself is to take a ‘selfie’ with your phone or tablet

How to change your card or payment method for a subscription2020-10-08T09:42:45+01:00
To change your card or payment method for a subscription log into your account dashboard:
https://spiritlifestyle.com/my-account/
Click on the ‘My Subscription‘ tab and then find the ‘CHANGE PAYMENT‘ button in the ‘ACTIONS‘ section.
This will take you to the page where you can add your new card details.
Click the ‘CHANGE PAYMENT METHOD‘ to complete the changes.
Closed Captions and Subtitles2020-01-15T10:52:49+00:00

We are keen to introduce closed captions and subtitles and we are working to roll out this feature across the whole catalogue. If Closed Captions are available on a video you will see a ‘CC‘ icon in the ‘transport bar’ or ‘play bar’ at the bottom of the video:

Spirit Lifestyle Closed Captions

Click on this ICON to toggle captions on/off (and to see alternative languages if available).

How do I cancel my subscription?2020-01-21T13:51:42+00:00

You can cancel your subscription any time by doing the following:

Go to your Subscriptions List and click ‘VIEW‘ by the subscription you need to cancel (link below),
once on the Subscription Page click on Actions ‘CANCEL’ – this will stop the next payment going out, your subscription remains live until that date:

FOLLOW THIS LINK TO ACCESS YOUR CUSTOMER DASHBOARD:
https://spiritlifestyle.com/my-account/subscriptions/ (opens in new tab)

Alternatively click on ‘My Account’ link at the bottom of the page.

Why can’t I play videos on Linux / Ubuntu?2017-01-20T16:11:19+00:00

In order to play our videos on Ubuntu (and some other Linux operating systems), you will need the following packages:

Chromium: 
chromium-codecs-ffmpeg-extra

Firefox: 
gstreamer0.10-plugins-good
streamer0.10-ffmpeg

If you’re using a Linux OS other than Ubuntu and this doesn’t do the trick, we recommend reaching out to the OS community for assistance.

Why does my video start and stop (buffer) during playback?2017-01-20T16:12:12+00:00

If you’re experiencing excessive buffering during playback, it’s probably because your Internet connection cannot support continuous playback of the selected video quality. Switch to “Auto” in the quality menu (the icon at the bottom of the video). This will allow the player to select the best quality video file to stream. If “Auto” is not available, switch to one of the lower quality options.

You may also want to try one of the following:

  • Close extra browser tabs or other applications that may be using up your bandwidth.
  • Make sure you’re using the latest version of your browser.

What does “Auto” mean in the quality menu?

When you have “Auto” selected in the quality menu, our player will intelligently select the best quality for your particular network connection. This means you’ll avoid buffering delays and enjoy an uninterrupted viewing experience.
How do I close a full screen video window?2019-05-29T05:37:54+01:00

To close a full screen video window do one of the following:

  1. Press the ESC key on the keyboard
  2. Move the mouse curser to make the transport bar appear at the bottom of the video – click the right hand icon with the arrows pointing inward
  3. PC: Right click on the screen choose ‘Exit full screen’ from the drop down menu
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